Terms & Conditions
These Terms and Conditions govern the provision of piano tuning and repair services by Piano Tuning Singapore ("we", "us", or "our") to customers ("you" or "the customer"). By booking a service with us, you agree to these terms.
1. Service Booking
Bookings are made by contacting us via WhatsApp at +65 9871 5256, by phone at +65 9871 5256, or through the contact form on our website. A booking is confirmed when we send you a written confirmation via WhatsApp or phone. Until confirmation is received from us, the appointment is not guaranteed.
When making a booking, please provide:
- Your name and contact number.
- Your address in Singapore (for the technician's visit).
- Your piano brand and type (upright or grand).
- Your preferred date and time.
- Any known issues with the piano that may require attention.
We operate Monday to Sunday, 9:00am to 8:00pm, including public holidays, subject to technician availability.
2. Pricing
Our published base rates are:
- Upright piano tuning: S$100
- Grand piano tuning: S$200
- Pitch raise (upright, surcharge): +S$80
- Pitch raise (grand, surcharge): +S$100
- Piano inspection / evaluation: S$80–S$150 (upright) / S$100–S$150 (grand)
- Repair and restoration work: quoted on-site after assessment
All prices quoted are in Singapore Dollars (SGD). Published rates are base rates. The final price for your specific service will be confirmed with you at the time of booking or, for repair work, on-site after the technician has assessed the piano. No additional charges will be applied without your agreement.
3. Cancellation and Rescheduling
We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment. You may notify us via WhatsApp or phone. Cancellations with less than 24 hours' notice may result in a late cancellation fee at our discretion, particularly where the technician has already commenced travel to your location.
We reserve the right to reschedule appointments due to technician illness, unforeseen circumstances, or events beyond our control. We will provide as much notice as possible and will work with you to find an alternative time.
4. Payment
Payment is due at the time of service. We accept the following payment methods:
- Cash
- PayNow (UEN or mobile number)
- Bank Transfer
No deposit is required to confirm a booking. We do not currently accept credit or debit card payments. Receipts are provided on request.
5. Liability for Pre-Existing Damage
Piano Tuning Singapore will not be held liable for any pre-existing damage, faults, or structural issues discovered during the course of a service visit. We will always inform you of any pre-existing damage we observe before commencing any work that may interact with that damage.
In the rare event of a string breakage during tuning, this is most commonly caused by the pre-existing condition of the string (corrosion, metal fatigue, or prior damage) rather than the tuning procedure itself. We will notify you immediately if this occurs and provide a quotation for string replacement. We are not liable for the cost of string replacement arising from such breakage unless it can be demonstrated to have been caused by gross negligence on our part.
We are not liable for any indirect, consequential, or incidental losses arising from the condition or performance of your piano before or after our service.
6. Service Warranty — Tuning Stability
Piano tuning stability depends on the condition of your piano, the environment it is kept in, and how frequently it is played. Under normal conditions — stable Singapore indoor temperature and humidity, and regular use — we expect a professional tuning to remain reasonably stable for 2–4 months.
We do not guarantee that a tuning will remain stable for any specific duration, as factors beyond our control (humidity spikes, temperature changes, the piano being moved, and the underlying condition of the pin block and strings) all affect tuning stability.
If you are dissatisfied with the tuning immediately after a service — for instance, if you believe a specific section of the piano was tuned incorrectly — please contact us within 7 days and we will assess the situation. We aim to resolve genuine service concerns promptly and fairly.
7. Access and Safety
You agree to provide our technician with safe and reasonable access to the piano. Please ensure the piano area is clear of obstacles, that pets are secured if necessary, and that the technician has adequate lighting and space to work. We reserve the right to decline or terminate a service visit if the environment poses a safety risk to our staff.
8. Governing Law
These Terms and Conditions are governed by the laws of Singapore. Any disputes arising from our services shall be subject to the jurisdiction of the Singapore courts.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will always be available on this page. By booking a service after any update, you accept the revised terms.
10. Contact
For any questions about these Terms and Conditions, please contact us:
- WhatsApp / Phone: +65 9871 5256
- Address: 1 Sengkang Square, Singapore 545078
- Hours: Mon–Sun, 9:00am–8:00pm
These Terms & Conditions apply to Piano Tuning Singapore, operating from 1 Sengkang Square, Singapore 545078.