Privacy Policy
Piano Tuning Singapore ("we", "us", or "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or engage our services.
1. Information We Collect
We may collect the following personal data from you:
- Name — to address you personally and confirm bookings.
- Contact details — phone number and/or email address, so we can confirm appointments and respond to enquiries.
- Address — your home or business address in Singapore, so our technician can visit for tuning or repair services.
- Piano details — brand, model, and type of your piano, used to plan the service visit and advise on appropriate services.
- Service history — records of past tuning and repair visits, used to provide service reminders and continuity of care for your instrument.
- Communication records — WhatsApp messages and other communications related to your bookings and enquiries.
We collect this information when you contact us via WhatsApp, phone, the contact form on our website, or in person during a service visit.
2. How We Use Your Personal Data
We use your personal data for the following purposes:
- To confirm and manage your piano tuning or repair appointments.
- To communicate with you before, during, and after your service visit.
- To send half-yearly service reminders so your piano stays in tune. You may opt out of reminders at any time by informing us via WhatsApp or phone.
- To provide continuity of service — knowing your piano's history helps us give better advice and diagnose recurring issues.
- To respond to your enquiries and provide quotations.
- To comply with legal obligations where applicable.
We will not use your personal data for any purposes beyond those listed above without your consent.
3. Data Protection
We take reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Customer records are stored securely and access is limited to our service team members who need it to perform their duties.
While we take all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any data breaches in accordance with PDPA obligations.
4. Disclosure to Third Parties
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We do not share your data with any third-party service providers, advertising networks, or data brokers.
We may disclose your personal data only in the following limited circumstances:
- Where required by law or a Singapore government authority.
- To protect our rights or the safety of our team members.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law. Service history records are kept for up to five years to enable continuity of care for your piano. You may request deletion of your data at any time by contacting us.
6. Your Rights Under the PDPA
Under Singapore's PDPA, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct any inaccurate or incomplete personal data.
- Withdrawal of consent — withdraw your consent to the collection, use, or disclosure of your personal data at any time, with reasonable notice. Note that withdrawing consent may affect our ability to continue providing services to you.
7. Contact for Data Enquiries
If you have any questions about this Privacy Policy, wish to access or correct your personal data, or wish to withdraw consent, please contact us:
- WhatsApp: +65 9871 5256
- Phone: +65 9871 5256
- Address: 1 Sengkang Square, Singapore 545078
We will respond to your request within 10 business days.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or Singapore law. The updated policy will be published on this page with the revised date. We encourage you to review this page periodically.
This privacy policy applies to Piano Tuning Singapore, operating from 1 Sengkang Square, Singapore 545078. It is governed by the laws of Singapore.